JA
John AdminAdministrator

Good afternoon, John!

Here’s what’s happening with your remote support operation.

Total Devices126

12 offline

Online Devices119

94% online

Support Requests3

Waiting for technician

Active Sessions2

2 technicians connected

Unattended Access98

Devices available

Today's Sessions14

Total completed

Support Queue3 waiting
ST
Sarah ThompsonABC Dental

“Printer is not working”

TemporaryWindows 11
00:02:14Waiting
MB
Michael BrownWalk-in Support

“Outlook keeps asking for password”

Support codeWindows 11
00:06:48Waiting
LC
Lisa CarterXYZ Law Firm

“Can't access shared drive”

Permanent deviceWindows 10
00:09:32Waiting
Device Status126 total
119Online
5Offline
2Inactive
Recent Alerts
Server-01 · Heartbeat lostTech Solutions Inc.
Enrollment token expiringNorthstar Health
Access policy changedReception-PC
Quick Actions
Request SessionConnect to an authorized device
Quick SupportCreate a temporary request
Enroll DeviceIssue a secure enrollment token
New CustomerAdd an organization
Active Sessions2 active
Reception-PCABC Dental · John Admin
Requested
Server-01Tech Solutions Inc. · Mike Patel
Accepted
Session broker readyControl and screen streaming remain intentionally disabled in Phase 1.